What courier does UNIQLO use to return goods? Analysis of hot topics across the Internet and return guide
Recently, Uniqlo’s return policy has become a hot topic among consumers. In particular, the issue of “what courier should Uniqlo use to return goods?” has triggered extensive discussions on social media and forums. This article will combine the hot topic data of the entire network in the past 10 days to provide you with a detailed analysis of Uniqlo's return process and organize structured information for your reference.
1. Three major focuses on Uniqlo returns that are hotly debated across the internet

According to public opinion monitoring, discussions on Uniqlo returns in the past 10 days have mainly focused on the following aspects:
| focus of discussion | Proportion | Typical questions |
|---|---|---|
| Express choice | 45% | Do I have to use SF Express? Can I sign for other couriers? |
| Freight charge | 30% | Are returns free of charge? How is shipping cost calculated? |
| Return time limit | 25% | How long does it take to get a refund after express delivery? |
2. Detailed explanation of UNIQLO’s official return express policy
According to the latest announcement on UNIQLO’s official website (updated in 2023), the return express selection rules are as follows:
| Return type | Designated express delivery | Freight charge | Things to note |
|---|---|---|---|
| Online order returns | SF/JD Express | The user pays in advance, and the shipping fee will be refunded after review. | Need to keep photos of face sheet |
| Store purchase returns | Any express delivery | User responsibility | Shopping receipt required |
| Return due to quality issues | SF Express collect | The brand is responsible for | Customer service is required to register in advance |
3. Consumers’ experience in express delivery selection
Combined with consumer feedback from Xiaohongshu, Weibo and other platforms, we sorted out the express delivery usage in actual return cases:
| courier company | success rate | average aging | User reviews |
|---|---|---|---|
| SF Express | 100% | 2-3 days | The system automatically recognizes and refunds the fastest |
| JD Express | 95% | 3-4 days | Some warehouses refuse to accept non-JD Fenghuoda products |
| ZTO Express | 60% | 5-7 days | You need to contact customer service to report the order number |
4. The latest UNIQLO return process guide in 2023
1.Apply online: Submit a return application through the UNIQLO APP or mini program and obtain an electronic return form
2.Express choice: Priority will be given to using SF Express (not payable on delivery), other express delivery must be noted in the remarks column
3.Packaging requirements: The original packaging is intact and the tag has not been removed, which will not affect secondary sales.
4.Freight reimbursement: After the return is successful, the freight will be returned to the original payment account (payment voucher needs to be uploaded)
5.Timeliness statement: Refunds will be processed within 3 working days after the warehouse signs for receipt, and will be postponed during holidays.
5. Expert advice and precautions
1. It is recommended to choose a logistics company that UNIQLO cooperates with to reduce the risk of return failure.
2. Keep the complete express delivery form and product photos for use in case of after-sales disputes
3. When returning heavy clothing in winter, it is recommended to choose SF Express’ large-ticket logistics service
4. Overseas purchase orders must go through designated international express channels and cannot be chosen by yourself.
5. Promotional products (such as limited-time discounts) may have special return policies, so please read the terms carefully.
From the above structured data and analysis, it can be seen that although Uniqlo supports a variety of express delivery methods for returns, in order to ensure a smooth refund,Prioritize using SF ExpressStill the safest choice. Consumers should carefully check the return policy of their current order before returning goods to avoid delays in returns due to improper choice of express delivery.
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