How to cancel Ele.me membership? Detailed steps and FAQs
Recently, Ele.me membership service has become one of the hot topics of discussion among users. Many users encounter problems such as automatic membership renewal and complicated cancellation processes during use. This article will provide you with an analysis of hot topics across the Internet in the past 10 days, and explain in detail how to cancel your Ele.me membership to help you solve the problem easily.
1. Analysis of hot topics on the entire network in the past 10 days
The following are the hot topics and statistics related to “Ele.me members” in the past 10 days:
| Ranking | hot topics | Number of discussions (times) | main focus |
|---|---|---|---|
| 1 | Ele.me membership automatically renews | 12,500 | How to turn off automatic renewal |
| 2 | Ele.me membership cancellation steps | 8,300 | Is the cancellation process complicated? |
| 3 | Comparison of Ele.me membership benefits | 5,700 | Differences from other platform members |
| 4 | Ele.me membership refund issue | 4,200 | Can I get a refund after cancellation? |
| 5 | Ele.me membership promotions | 3,800 | Exclusive benefits for new users |
It can be seen from the data that users are most concerned about how to cancel Ele.me membership and automatic renewal. Next, we will introduce you in detail the specific steps to cancel your Ele.me membership.
2. How to cancel Ele.me membership?
Ele.me membership cancellation can be divided into two situations:Automatic renewal turned offandManually cancel membership. The following are the specific steps:
1. Turn off automatic renewal
If you have enabled the automatic renewal function of Ele.me membership, you can turn it off by following the steps below:
| step | Operating Instructions |
|---|---|
| 1 | Open the Ele.me APP and click "My" in the lower right corner to enter the personal center. |
| 2 | Find the "Super Member" or "Member Center" option and click to enter. |
| 3 | On the membership page, find the "Automatic Renewal Management" option. |
| 4 | Click "Turn off automatic renewal" and follow the prompts to complete the operation. |
2. Manually cancel membership
If you want to cancel your Ele.me membership directly, you can refer to the following steps:
| step | Operating Instructions |
|---|---|
| 1 | Log in to the Ele.me APP and enter the "My" page. |
| 2 | Click "Customer Service" or "Help Center" and enter "Cancel Membership". |
| 3 | Submit a cancellation request according to the link or guidance provided by customer service. |
| 4 | Waiting for review, it will usually be processed within 1-3 working days. |
3. Frequently Asked Questions
The following are frequently asked questions and answers from users about canceling their Ele.me membership:
| question | answer |
|---|---|
| After canceling membership, will the unused benefits become invalid? | Yes, after canceling your membership, unused coupons and benefits will no longer be available. |
| Can I apply for a refund after canceling my membership? | Refunds are generally not available for paid membership fees. Please refer to Ele.me’s official policy for details. |
| After turning off automatic renewal, will the current membership become invalid immediately? | No, the current membership validity period will last until the expiration date and will not be automatically renewed thereafter. |
| Why can't I find the option to turn off automatic renewal? | The renewal may be opened through a third-party platform (such as Alipay, WeChat) and needs to be closed on the corresponding platform. |
4. Summary
The operation of canceling Ele.me membership is not complicated, but you need to pay attention to the distinction.Automatic renewal turned offandManually cancel membershipTwo ways. If you activate automatic renewal through Alipay or WeChat, you need to turn it off on the corresponding platform. I hope this article can help you solve the problem smoothly and avoid unnecessary expenses.
If you encounter other problems during the cancellation process, it is recommended to contact Ele.me’s official customer service directly for more detailed help.
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