How does Didi evaluate passengers? Hot topics and structured data analysis on the entire network in the past 10 days
Recently, the topic of how Didi Chuxing evaluates passengers has triggered widespread discussion. With the standardization of the shared travel industry, the platform's evaluation mechanism for passenger behavior has gradually become transparent. This article combines the hot content of the entire network in the past 10 days and uses structured data to analyze Didi’s passenger evaluation system for you.
1. Core indicators of Didi passenger evaluation
Didi uses multi-dimensional data to comprehensively score passengers, mainly covering the following aspects:
| Evaluation dimension | Specific content | Weight ratio |
|---|---|---|
| Performance behavior | Cancellation rate, lateness | 35% |
| behavior in car | Whether smoking or damaging the environment in the car | 25% |
| pay credit | Timeliness of fee payment | 20% |
| communication attitude | Politeness in communicating with the driver | 15% |
| Additional items | Whether to help the driver carry luggage, etc. | 5% |
2. The impact of Didi passenger ratings
According to social media data in the past 10 days, passenger ratings directly affect the following service experience:
| Rating interval | Taxi response speed | Driver’s willingness to take orders | Price increase probability during special periods |
|---|---|---|---|
| 90-100 points | average 30 seconds | 98% | less than 5% |
| 80-89 points | average 1 minute | 85% | 10-15% |
| 70-79 points | average 2 minutes | 70% | 20-30% |
| 60 points or less | more than 3 minutes | Less than 50% | Up to 50% |
3. Passenger rating disputes and hot topics
In the past 10 days, the following events have triggered discussions across the Internet:
4. Practical suggestions for improving passenger ratings
Based on Didi’s official reply and driver interview data, passengers are advised to:
5. Industry comparison data
Compared with other travel platforms, the characteristics of Didi’s passenger evaluation system are as follows:
| Platform name | Number of evaluation dimensions | public transparency | Complaint channel efficiency |
|---|---|---|---|
| Didi Chuxing | 12 items | ★★★★☆ | 24 hours response |
| T3 travel | 8 items | ★★★☆☆ | 48 hours response |
| Cao Cao travels | 10 items | ★★★★☆ | 36 hours response |
| Meituan Taxi | 7 items | ★★☆☆☆ | Manual customer service required |
With the application of big data technology, the evaluation of passenger behavior by travel platforms will become more refined. It is recommended that users regularly check the score details through the "My Credit" page of the Didi APP, and promptly appeal through official channels if they encounter misjudgments.
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